Western Union Indonesia

FIND A LOCATION

There's one near you!

Find a Western Union® Agent location near you in Indonesia.

More Western Union sites!

Send money online if you live in one of the
following countries:
Other Western Union sites:

QUESTIONS? Please Contact Us!

(021) 3040-5730
(valid for calls within Indonesia only)

F.A.Q.

FREQUENTLY ASKED QUESTIONS

You can find the answer to many of your questions below. But if you still need to know more, do not hesitate to call our Customer Service Center at (021) 3040-5730 (valid for calls within Indonesia only).

All you need to know about:


MONEY TRANSFER

General Questions

  1. They are our representatives that you can approach in order to transfer money.

    In Indonesia, the Western Union® service is available at the following Western Union Agents: Pos Indonesia, Pegadaian, Indomaret, Bank BII, Bank Danamon, JNE, Bank Suadara, Bank Jabar Banten, Bank BRI, Bank BTN, Bank Syariah Mandiri, Bank Bumiputera, Bank Nagari, Bank Rabobank, Uang Kita, Bank Jatim, Bank Sumsel Babel, Bank Kalbar, Bank Jateng, Bank CIMB Niaga Mikro Laju, Bank Mestika, Andalusia Antar Benua, Bank DKI. In other countries, they may be in supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

  2. You can easily locate a Western Union Agent in Indonesia online, or call our Customer Service Center at (021) 3040-5730 (valid for calls within Indonesia only).

  3. You, or anyone who needs to send or receive money in a fast, convenient and reliable manner. Examples:

    • Those who provide financial support to relatives or friends.
    • Travelers in emergency situations.
    • Businessmen1.
    • Someone sending money as a gift.

    1 Subject to applicable restrictions of receiving country, which may restrict the service to personal transfers only. Please visit a Western Union Agent location for details.

  4. You do not need to have a bank account in order to use the Western Union Money Transfer service.

Sending Money

    • Visit your nearest Agent location.
    • Complete the 'To Send Money' form and show the Agent your valid government-issued photo identification.
    • Give the Agent your payment together with the necessary fees2.
    • The Agent will then give you a receipt and your Money Transfer Control Number (MTCN).
    • Put your signature on the receipt. Transaction is complete.
    • Call the recipient of your money and relay the necessary information to him/her, such as the sender's name as written on the 'To Send Money' form, amount sent, MTCN, and the country the money was sent from. Do not disclose your transaction details to anyone other than your intended receiver.

    Learn more about sending money

  1. Bring your current original valid government-issued photo identification and money to cover your payment and fees1.

  2. In Indonesia, the maximum amount that can be sent or received is USD 7,500 or its equivalent in local currency, per single transaction per person per day. In some countries, you may send as much as you wish. However, there may be restrictions on the amounts that may be received by people in some countries. Also, for certain amounts to certain countries, you may be asked to provide additional information or documentations. So it is advisable to check your local Western Union Agent location for details.

  3. Anytime, during the business hours of the Western Union Agent location. In Indonesia, normal operation hours are from 8 am through 4 pm.

  4. Kantor Pos, Pegadaian, Indomaret, and JNE are operating extensive hours including weekends:

    For Indomaret:

    • Monday thru Sunday: 07:00 am – 10.00 pm (particular Indomaret is operating 24 hours a day, 7 days a week)

    For Pos Indonesia and Pegadaian:

    • Monday thru Friday: 07:30 am - 02:30 pm
    • Saturday: 7:30 am – 12.30 am

    For JNE:

    • Monday thru Sunday: 08:00 am - 08:00 pm (particular JNE is operating 24 hours a day, 7 days a week)

    Find your nearest Western Union Agent in Indonesia here.

  5. Simply locate the 'Tracking' link on the homepage of our website. Then type in the sender's name as written on the 'To Send Money' form, and the Money Transfer Control Number. We'll then update you on the latest status of your money transfer.

    Check your money transfer status now.

    Or call or our Customer Service Center at (021) 3040-5730 (valid for calls within Indonesia only).

  6. No. Western Union does not offer escrow or buyer protection. To help protect yourself from fraud, never send money to someone you don't know. If you suspect you may have been the victim of fraud using Western Union, contact us immediately.

    Learn more about fraud protection.

Receiving Money

    • Visit your nearest Western Union Agent location.
    • Complete the 'To Receive Money' form and hand it to the Agent with your current original valid government-issued photo identification and the Money Transfer Control Number.
    • You'll be given a Receipt. Review it thoroughly and sign the receipt if all the details are accurate.
    • The Agent will then hand you the Receipt and your money.

    Learn more about collecting your money

  1. Please have these details ready:

    • The sender's full name (that is, first, middle and last names).
    • The country from where the money was sent.
    • The amount that was sent.
    • The Money Transfer Control Number (MTCN).
    • Your current original valid government-issued identification with photo.

    For more information, do check with your nearest Western Union Agent.

  2. Simply locate the 'Tracking' link on the homepage of our website. Then type in the sender's name as written on the 'To Send Money' form and the Money Transfer Control Number. We'll then update you on the latest status of your money transfer.

    Check your money transfer status now.

    Or call our Customer Service Center at (021) 3040-5730 (valid for calls within Indonesia only).

  3. Generally money transfers are paid in cash. However, in some foreign countries, in some cases, other payout options are available, including a money transfer check, pay-out card, credit to bank or mobile phone (wallet) account or prepaid card.


FRAUD PROTECTION

We value your business. And we take pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.

Always make sure you know who you are sending money to. If you are purchasing goods or services through Western Union, it is your responsibility to verify the legitimacy of the seller. We are not responsible for the quality or non-receipt of any goods or services.

Below are some frequently asked questions about fraud. For more information, please visit the Anti-Fraud section in our website.

  1. Yes. Common scenarios include:

    • Being required to pay a fee before receiving a loan.
    • Sweepstakes, prize, or lottery company representatives who tell you to transfer money to them in order to claim a prize you've won (there are many companies running fraudulent contests. They require you to transfer them money but give you nothing in return).
    • Unsolicited letters or e-mails from Nigeria or other foreign government officials requesting assistance to transfer funds from a foreign country into your bank.
    • Telephone calls from the police claiming someone you know has been in an accident or arrested and money is needed.
    • Unsolicited letters or e-mails offering an unrealistic price for expensive or difficult-to-find items.
  2. If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a 'phishing' attempt to acquire sensitive information from you. Instead, immediately forward the suspicious mail to CustomerService.Asia@westernunion.com.

    Western Union will never send you e-mails to ask for your user ID, password, or credit card details.

  3. No. Our business is to transfer funds from a sender to a receiver. When using our services, we caution you against sending money to strangers. It is the sender's responsibility to know the party to which the funds are being sent. Using a fictitious (or our own) name or changing the receiver's name after the money transfer has been sent is not a guaranteed means of securing funds. If a receiver presents proper identification with the same name as on the money transfer, payment will be made.

    Be wary of third-party 'collection' or 'holding' services unless they are reputable, licensed escrow services. We are not an escrow service, should not be used as an escrow service, and are currently not affiliated with any escrow services.

  4. For online auctions, examine feedback about the seller carefully and know the warning signs associated with fraudulent auction sales. Most online auction sites have safety guidelines or FAQs that can help you identify potentially fraudulent sales. Be wary if the seller is using a free email service or insists on accepting only one form of payment. Report any suspicious activity and file non-delivery of goods complaints with the auction site through which you purchased the item.

    Remember that Western Union does not offer an escrow service or any type of 'purchase protection' policy. Ultimately, it is your responsibility to verify the legitimacy of the seller, and Western Union is not responsible for the quality or non-receipt of any goods or services.

  5. Contact the government's Office of Consumer Affairs and the police if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.

    If you feel you have been a fraud victim, contact your local police immediately.

    • Always make sure you know who you are sending money to. If you're purchasing goods or services through Western Union, it's your responsibility to verify the legitimacy of the seller. We are not responsible for the quality or non-receipt of any goods or services.
    • Discontinue a call if a caller coaches you to respond to questions asked by Western Union.
    • Security is everyone's responsibility. Stay informed. Keep abreast of new fraud trends.

    Remember, if an offer seems too good to be true, it probably is.


2 In addition to the transfer fee, when sending your money abroad, Western Union makes money from changing your local currency into foreign currency.